Winter storms can derail travel plans, but passengers can rely on U.S. airlines to return their money if a flight is canceled. A days-long blizzard threatens snow, sleet, ice, and widespread power outages across half the country, already forcing thousands of weekend flights to be called off. Travelers now face a maze of rebooking options and refund timelines.
At a Glance
- U.S. airlines must refund passengers when flights are canceled.
- American Airlines is waiving change fees and adding over 3,200 seats to DFW routes.
- Passengers can receive a full refund within 7 business days if paid by credit card.
Why it matters: Travelers can plan next steps knowing they won’t lose money on a canceled flight.
The Storm and Its Impact
The National Weather Service has issued a severe winter storm warning that could produce heavy snowfall, freezing rain, and ice storms across multiple states. Forecasts indicate that power outages could affect up to 50 million residents, creating conditions that rival a hurricane in terms of potential damage. The storm has already prompted airlines to cancel more than 1,200 scheduled departures on Saturday.
Airline Response
American Airlines has announced it will waive change fees for passengers affected by the storm and has added more than 3,200 extra seats to flights between Dallas-Fort Worth International Airport and other destinations through at least Sunday. These seats were added to accommodate travelers who had to cancel or reschedule, ensuring that options remain available for the next day.
Travelers are encouraged to check the airline’s travel alert page for any updates and to use the app or website to confirm flight status before heading to the airport.
Your Rights and Refunds
Under U.S. law, airlines must refund the full fare for any canceled flight, regardless of ticket type. Refunds are due within seven business days for credit-card payments, and within 20 calendar days for cash or check payments, according to the Department of Transportation.
Airlines may offer travel credits, but passengers retain the right to a full monetary refund.
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| Credit Card | 7 business days |
| Cash / Check | 20 calendar days |
If you paid by credit card, the airline must return your money within seven business days after you decline an offer for another flight or a voucher. If you paid with cash or check, the refund must be issued within 20 calendar days.
Compensation for Uncontrollable Events
U.S. airlines aren’t required by the Transportation Department to compensate passengers for meals or lodging when a flight is canceled or significantly delayed during an “uncontrollable” event like bad weather. Each airline, however, has its own policies for assisting passengers who are stranded by a so-called “controllable” flight cancellation or long delay.
If You’re Already at the Airport
- Get in line for the airline’s customer-service desk as soon as you arrive.
- Ask the representative about rebooking options and any available seats.
- While waiting, check the airline’s app or website for alternate flights.
If You’re Not at the Airport
- Call the airline’s reservations desk or use the online chat feature.
- Provide your ticket number and reason for cancellation.
- Confirm that the refund will be processed to the original payment method.
Change Fee Waivers
American Airlines is waiving change fees for passengers affected by the storm. This means that travelers can reschedule their flights without incurring the usual fee, which is normally charged for changes made after booking.
Additional Airline Assistance
Some airlines may provide assistance for passengers stranded by controllable cancellations or long delays. However, the Transportation Department does not require compensation for meals or lodging during uncontrollable events like bad weather.
Using the Airline App
- Check flight status in real time.
- Receive push notifications about changes or cancellations.
- Book or rebook flights directly from the app.
Backup Flight Booking Tips
- Look for carriers that offer a 24-hour full-refund policy.
- Book early to avoid last-minute price hikes.
- Keep the booking confirmation handy for reference.
These steps help travelers navigate the storm.
Key Takeaways
Even in the worst weather, U.S. airlines are required to refund canceled flights, and many carriers are adding seats and waiving fees to keep passengers moving. Passengers should monitor flight status, use airline apps, and be prepared to call priority lines if needed. Knowing the refund timelines and airline policies can help travelers navigate disruptions without losing money.
