> At a Glance
> – A 5-year-old named Lilly wrote to North Haven Police to apologize for calling 911 on December 21
> – She thought the phone was a toy and promised it “won’t happen again”
> – Police posted her note on Facebook, replying “It’s ok. Things happen…”
> – Why it matters: Shows how small gestures of accountability-and grace-can brighten community relations
A handwritten apology from a Connecticut kindergartner is winning hearts online after she mistakenly rang 911 while playing with what she believed was a toy phone.
The Letter That Made Officers Smile
Lilly’s note, dated January 6, 2026, arrived at the North Haven Police Department this week.
> Lilly’s message read:
> > “Sorry for calling 911 on Des 21 I thot it was a play phone. I wont do it again.”
Department staff shared a photo of the crayon-decorated page on their Facebook page Tuesday, adding a gentle reassurance.
> North Haven Police responded:
> > “Lilly, We got your letter. It’s ok. Things happen…”
Community Reaction
Within hours, residents flooded the comment section praising both Lilly’s honesty and the officers’ kindness.
- Parents called it a teachable moment about real vs. toy phones
- Teachers suggested using the story in preschool safety lessons
- Officers joked they’re now accepting colorful artwork alongside formal statements
Quick Safety Reminder
| Issue | Tip |
|---|---|
| Kids & old devices | Remove batteries; deactivated phones can still dial 911 |
| Talk early | Teach children only real emergencies warrant the number |
| Stay calm | Accidental calls happen; stay on the line and explain |
Police emphasized no fine or follow-up is needed when callers-especially young ones-own the mistake.
Key Takeaways
- Lilly, 5, sent a handwritten apology after misdialing 911
- North Haven officers accepted her sincere apology with kindness
- The exchange highlights the value of accountability and community spirit
The department closed their post encouraging Lilly to keep coloring and keep smiling-no hard feelings.
