At a Glance
- DoorDash driver faked a delivery using an AI-generated photo
- DoorDash removed the Dasher and refunded the customer
- Company used technology and human review to prevent fraud
- Why it matters: Customers can be misled by fake deliveries, and companies must act swiftly to protect trust
A recent viral post on X revealed that a DoorDash driver submitted an AI-generated photo to claim a delivery had been completed. The company confirmed the claim and took immediate action.
The Viral Claim
Austin resident Byrne Hobart posted that a driver accepted a delivery, marked it as completed, and uploaded a fabricated image of the order at his front door.
Byrne Hobart posted:
> “Amazing. DoorDash driver accepted the drive, immediately marked it as delivered, and submitted an AI-generated image of a DoorDash order (left) at our front door (right).”
Hobart said the story was easy to fake and noted another Austin user reported a similar incident with the same driver name.
- Driver may have used a hacked account
- Account accessed from a jailbroken phone
- Photo taken from DoorDash’s prior delivery gallery
DoorDash Response
A DoorDash spokesperson told News Of Los Angeles that the Dasher’s account was permanently removed and the customer was made whole.
DoorDash spokesperson told News Of Los Angeles:
> “After quickly investigating this incident, our team permanently removed the Dasher’s account and ensured the customer was made whole. We have zero tolerance for fraud and use a combination of technology and human review to detect and prevent bad actors from abusing our platform.”
The company emphasized zero tolerance for fraud and its use of technology and human review to detect and prevent bad actors.
Key Takeaways
- DoorDash acted swiftly by removing the Dasher and refunding the customer.
- The incident highlights the need for robust fraud detection on gig platforms.
- AI-generated content can be used to deceive customers if not properly checked.
The incident underscores the need for robust fraud detection in gig-economy platforms.
